FUNDRAISING DONOR CARE AND ANALYSIS EXECUTIVE
ALONE support older people to age at home. We provide direct,
frontline services to people aged **Apply on the website** and over,
through support coordination, support and befriending, housing with
support, and the application of assistive technology. We have a
network of staff and more than 3,**Apply on the website** volunteers
across the country We have been awarded Quality Marks from Volunteer
Ireland, the ISO, the Charities Regulator and the Housing Regulatory
Standard.
We currently have a vacancy for a Fundraising Donor Care and Analysis
Executive. This is an exciting opportunity for a suitably experienced
person to make a significant contribution to the achievement of
ALONE?s vision and strategic goals.
ROLE OVERVIEW
To provide administrative and analytical support to the fundraising
team as required. The main responsibilities of this role are: to
support the fundraising activity through the management of the
fundraising database (Salesforce) as well as providing in-depth
supporter analysis. Donor care and cultivation are integral to this
role and the post holder will have full responsibility for the donor
thanking process, initial contact with supporters and ensuring that
supporter enquiries are dealt with in an efficient and timely manner.
To ensure supporter queries are responded to and that donors are
thanked in a timely manner. To provide administrative support when
required to all of ALONE?s fundraising activities including
individual, corporate community, major donor and trust and foundation
fundraising. In addition, the holder of the role will be responsible
for maintaining and developing systems and processes for monitoring
and maintaining the fundraising database and for the provision of
analysis and reports that will inform the strategic development of
fundraising activity.
DUTIES AND KEY RESPONSIBILITIES
* To act as the first point of contact for incoming fundraising
donations and enquiries; including by phone, email or post.
* To process record, respond to and reconcile all Fundraising
related income.
* To provide regular reports on Fundraising income and assist with
the development of standard reporting, campaign performance, end of
year analysis and fundraising strategies.
* To contribute to the planning, budgeting, monitoring and
evaluation of fundraising activity.
* To manage and maintain the data quality on ALONE?S database
(Salesforce)
* Ensure data protection compliance at all times.
* Identify trends and opportunities from data analysis to improve
donor acquisition, retention and income.
* Coordinate regular giving procedures including the maintenance of
direct debit data and retention of regular givers.
* To assist with post opening as required
* Coordinate the Revenue Charitable Donation Scheme (tax back)
within ALONE
* To Assist with any fundraising activities as required
EDUCATIONAL QUALIFICATIONS
* A qualification in fundraising or business/ marketing would be an
advantage.
ESSENTIAL EXPERIENCE
* Experience in fundraising and administration or in an equivalent
customer service role.
* Demonstrable experience in data inputting, management and analysis
* Excellent written and verbal English skills
* Excellent attention to detail
* An empathy for the work of ALONE
* Excellent computer and typing skills MS Office ( Word and Excel)
* The Ability to work across teams.
* Manage 3rd party suppliers, tender and work within budget
restrictions.
* Previous experience of CRM systems
DESIRABLE EXPERIENCE
* Experience in use of Salesforce and Excel at intermediate level
* Experience in a similar role
* Fundraising development experience would be an advantage.
* Experience in the voluntary sector and/or working with older
people
PERSON SPECIFICATION
* Background or qualification in fundraising or in a similar customer
service role
* Self-motivated, flexible person who is committed to our mission
* Excellent inter-personal skills and experience in dealing with
people
* Excellent computer literacy and ability to adapt to new systems.
* Experience/understanding of data protection legislation as it
relates to fundraising
* Experience in data management and data analysis
* Strong time management and excellent planning and project
management skills
* A full clean driver?s licence would be an advantage
* An ability to maintain the highest standards of confidentiality
and respect
FURTHER DETAILS
* This role is **Apply on the website** hours per week (Mon - Fri)
* Induction and training will be carried out on commencement in
Dublin/remotely online
* THE SALARY SCALE OFFERED FOR THIS POSITION IS ?**APPLY ON THE
WEBSITE**,**APPLY ON THE WEBSITE** -**APPLY ON THE WEBSITE**,**APPLY
ON THE WEBSITE** DEPENDING ON EXPERIENCE.
* Benefits include: Employee Assistance Programme, Bike to Work and
TaxSaver Travel schemes, **Apply on the website** days? annual
leave.
TO APPLY
Please send a cover letter and your CV to **Apply on the website**.
The deadline for applications is SEPTEMBER **APPLY ON THE WEBSITE**TH
**APPLY ON THE WEBSITE**.
_ALONE IS AN EQUAL OPPORTUNITIES EMPLOYER._
We need : English (Good)
Type: Permanent
Payment:
Category: Others
